Charter of services

Last update: 30/1/2019

The Charter of services of the “Agencia Española de Medicamentos y Productos Sanitarios” (the Spanish Agency of Medicines and Medical Devices) for citizens and users, provides information about the entrusted services, about the rights they have in relation to these services, and about the quality commitments regarding the improvement of public services they render, responding to citizens' and users' demands. This Charter of services is based on the Royal Decree 951/2005 of 29th July, establishing the general framework for quality improvement in the General State Administration.

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